Refund policy

Return & Refund Policy — SKMo Business Solutions Ltd.

 


Last Updated: DECEMBER 2025


Thank you for shopping with SKMo Business Solutions Ltd. Please review our updated Return & Refund Policy before making a purchase.

 

 

 

1. Final Sale Policy

 


All products sold by SKMo Business Solutions Ltd. are FINAL SALE.

We do not accept returns, cancellations, or exchanges unless the item is defective or arrives damaged.


We cannot offer refunds or returns in the case of:

 

  • Change of mind

  • Incorrect sizing, colour, or preference

  • Sale or promotional items

  • Gift cards

 

 

 

 

2. Defective or Damaged Items (7-Day Reporting Window)

 


If your item arrives defective, damaged, or incorrect, you must notify us within 7 days of receiving your order.


To report an issue, please email:


📧 contact@skmosolutions.com


Please include:

 

  • Your full name

  • Order number

  • Description of the defect or issue

  • Clear photos or videos showing the defect

  • Photos of the packaging (if applicable)

 


If the defect is not reported within 7 days, we may not be able to process a replacement or refund.

 

 

 

3. Return Approval & 14-Day Return Window

 


If your defective-item claim is approved, we will:

 

  • Issue a return authorization

  • Provide return instructions

  • Supply a return shipping label (if applicable)

 


You will have 14 days from the date of approval to ship the defective item back to us.


⚠️ Items sent back without prior return approval will not be accepted.

 

 

 

4. Return Address

 


All approved returns must be sent to the correct return address provided to you via email.


Return shipping details, including the appropriate return address, will be supplied by email once your return request has been approved.

 

 

 

5. Non-Returnable Items

 


We do not accept returns for the following:

 

  • Non-defective items

  • Perishable goods

  • Personalized or custom-made items

  • Beauty or hygiene-related products

  • Hazardous materials, flammable liquids, and gases

  • Gift cards

 


If you have questions about your specific item, please contact us before placing your order.

 

 

 

6. Exchanges

 


Exchanges are only offered for defective items.

If you would like a replacement, you must first:

 

  1. Submit a defect claim

  2. Receive approval

  3. Return the defective item

 


Once the returned item is inspected and confirmed defective, we will send out your replacement.

 

 

 

7. Refunds for Defective Items

 


After we receive and inspect your returned defective item, we will inform you whether your refund has been approved or denied.


If approved:

 

  • Your refund will be issued to your original payment method

  • Refunds may take up to 10 business days to process

  • Your bank or card issuer may require additional time to post the refund

 


If more than 15 business days have passed since your refund was approved, please contact us at:


📧 contact@skmosolutions.com

 

 

 

8. Contact Information

 


For all return or defect inquiries:


📧 Email: contact@skmosolutions.com

📞 Phone: +1 (868) 778-2351

Business Number: C2025101600001

Business Name: SKMo Business Solutions Ltd.